Water Service FAQ's

• All Water Cooler + Jug Delivery plans are entitled to a full refund prior to the install.
• If we are contacted after the equipment has been installed, there is a $40.00 pick-up fee deducted from your refund.
  • Equipment returned after install at Tulane University will have a $40.00 refurbishing fee deducted from their refund.
• No refunds or adjustments for water delivery reductions
• Unused jugs that have already been delivered are not refundable.

Water Jug Only Delivery Plans:

• Refunds are solely dependent on the time of cancelation. Once cancelation is requested, our customer care team will notify you of the refund amount.
• Unused jugs that have already been delivered are not refundable.

• Damaged or Missing unit
  • ASU - $150.00
  • UA - $150.00
  • Tulane - $300.00
• Refurbishing fee (Tulane University Only): $50.00
• Jug Overage fee (Tulane University Only): $15.00 per jug
• Missing Empty Jugs (Jugs not properly returned): $7.00 per jug
• Unit pick-up fee: $40.00

• Cancelation fee
  • $0.00 - $40.00 (dependent on time of cancelation request, see refund policy above)
• Failure to notify of room change: $25.00

The optional $9.95 insurance covers any damages to the cooler while in your students possession. It also covers any theft of up to (2) jugs. While theft is not a common issue we face, it does cover the replacement jugs should this occur. 

All water cooler units are standard size. They are roughly 3 feet tall without the jug on top.

• Do you offer split payment methods?
  No, we do not. We must have one card on file and one person liable. 
• Do you offer Academic Year Rentals of the Water?
  All Water Plans are billed by Semester. Accounts will auto renew in January unless we are told otherwise!
• Do you offer 2 jug plans?
  We do not
• Can I get a water only plan?
  Yes, Please look for the "WATER ONLY" options on our website drop down when ordering.
• Can I increase my plan?
  If you attend Arizona State or University of Arizona and would like to increase your plan, please email info@uandss.com for pricing. 
• How often are the jugs delivered? (ASU/UA)
  ASU: Jugs are delivered ONCE a month. NO delivery will occur in December due to campus closure and equipment must be picked up in April before finals occur.
  UA: Jugs are delivered ONCE a month. NO delivery will occur in December due to campus closure and equipment must be picked up in April before finals occur.
  Tulane: Our water truck is on campus weekly for students to pick up every Wednesday and Sunday.
• How much water is in each jug?
  ASU: 5 gal jug size
  UA: 5 gal jug size
  Tulane: 3 gal jug size
• What do I do with my empty jugs? 
  ASU / UA: Hold onto your empty jugs until your scheduled delivery. Place them out the night before to avoid missing the delivery. Do not dump the jugs at recycle locations as it is hazardous.
  
  Tulane: You are responsible for holding onto your empty jugs until our truck is back on campus to return them. DO NOT DUMP the jugs at recycle locations.

• What do I do if I did not receive my delivery on my scheduled date? 
  We must be notified within 7 days of the scheduled delivery. This can be either by email, phone call or voicemail. After 7 days, we cannot investigate the situation.  

• Does it dispense hot water?
  ASU: No, due to university specified restrictions
  UA: No, due to university specified restrictions
  Tulane: Yes

Delivery Procedures

• We attempt to deliver prior to student move-in. If equipment is not in the room upon move-in, allow 7-10 business days after student move-in concludes.
  • Tulane Students:
    • We collaborate with University staff to attempt to pre-load each cooler inside the appropriate dorm room before move-in day. However, there may be various challenges we need to navigate, and we cannot guarantee that every single account will be pre-loaded. If the cooler is not in your dorm upon arrival, unfortunately, we are very sorry but encountered some issues and were unable to pre-load it. Please take a look at our schedule to find out when and where you can pick up your cooler from our tent or truck.

• Incomplete housing information will delay the delivery of your equipment.
• Equipment is delivered into the room you provide on your ordering form. If your room changes, you are responsible for updating our office. Housing will not update our records. 
• If students move rooms in the middle of the Academic Year or Semester, they are responsible for moving the equipment along with their personal items and updating our office of their new placement.
• If you fail to contact USS directly, you are liable if this unit is missing and there will be a "missing unit fee" charge to your card for this missing equipment until it is found. (as stated above)

Pick-up Procedures

• If the student leaves the University prior to the end of the academic school year, it is the student's responsibility to notify us so we can pick up the unit OR have it transferred into the roommates/suite mates' name to remove liability.
• If you fail to contact USS directly, you are liable if this unit is missing and there will be a "missing unit fee" charge to your card for this missing equipment until it is found! (as stated above)
• Outside of mass pick-ups at the end of the academic year, please contact our office at info@uandss.com to be provided with instructions!