Any issues with delivery must be reported within 7 days. If a student wishes to place their account on hold or has a room change, they are responsible for contacting USS at least 3 business days before their upcoming scheduled delivery. Students who ordered the semester service in the fall will be automatically charged in January for the spring semester unless you contact us to cancel in advance. USS provides basic insurance that is optional. The customer is responsible for any fees not specifically covered by the insurance. ASU & UA: Once you increase your plan, you cannot decrease. We do not suggest a plan increase within the first 60 days of the program. Tulane: Jug overage charge $15.00 per jug if you exceed your allotted plan amount.
Any fees will be charged to the card on file. If there are any issues with the card on file, we will reach out directly.
Applicable Fees
- Damaged or missing water cooler: $150
- Missing jugs (not returned by end of year/semester): $7
- Early/late water cooler pick-up: $40
Refund Policy
- Full refund prior to install
- After install, $40 pickup, sanitation and refurbishing of unit fee
- No refunds or adjustments for water delivery reductions
- Unused jugs are not refundable.
- Yearly program cancellation at the end of the first semester is rebated using the semester cost + $40 pickup fee
- Student may be held responsible for replacement costs of missing bottles and damaged or missing cooler units
- Students are responsible for reporting stolen jugs to their RA
Insurance
- ASU and UA: Covers damage (such as scratches, broken spigots, etc) to the water cooler while in your students possession and lost/stolen jugs (full or empty) for a maximum of 2 deliveries only.
- Tulane: Covers damage (such as scratches, broken spigots, etc) to the water cooler while in your students possession.
Delivery Procedures
- We attempt to deliver prior to student move-in. If equipment is not in the room upon move-in, allow 7-10 business days after student move-in concludes.
- Incomplete housing information may delay the delivery of your equipment.
- Equipment is delivered into the room you provide on your ordering form. If your room changes, you are responsible for updating our office. Housing will not update our records.
- If students move rooms or leaves the University in the middle of the Academic Year or Semester, they are responsible for moving the equipment along with their personal items, updating our office of their new placement and/or notifying USS to pick-up the equipment due to cancelation. Pick-ups must be scheduled one-on-one with the account holder.
Pick up Procedures
- ASU and UA equipment pick-up will happen prior to finals. Cases of bottled water will be left as a courtesy. The cases of bottled water are not included in the plan price. The exact dates for each hall will be communicated on the delivery schedule.
- Tulane: Cooler pick-up will happen after all students have left campus.
