The Home-to-Room service is only available to customers living in on-campus residential housing (Greek Life is not considered on-campus residential housing for this service). Customers must provide their room number (housing assignment) at the time of purchase to participate in the service. USS shall only act as an intermediary for the receipt and transfer of all the Customer’s shipping items. USS will accept packages from customers selected shipping carrier and then will deliver to the customers university residential housing assignment. Packages that do not arrive at the warehouse on the specified deadline date are not guaranteed to be delivered before you arrive and run a high risk of being denied (returned to sender).
For items that will be shipped from the Customer’s home to the USS warehouse, USS must receive the shipping items by the program deadline, listed on the customers instructions and USS website. Any items that are not received by the USS Ship-To service deadline will be rejected and/or charged a $15 fee per late package *IF AVAILABLE. Late packages also run the risk of not being in the room upon arrival regardless of if the fee is paid. It is the Customer’s responsibility to ensure that items are shipped to meet this deadline, no exceptions. USS has the discretion to accept or reject the Customer’s items that use USS’s shipping service. USS is not responsible for any loss or damage to the Customer’s items if such loss or damage occurred during transport by the Shipping Carrier. Lost or damage claims must be made within 24 hours of receipt of the items.
This Agreement is accepted subject to delays or damages caused by war, insurrection, labor troubles, strikes, Acts of God, riots, weather conditions, street traffic, elevator service, or other causes beyond the control of USS.
Applicable Fees
- Overweight fee: $75.00
- Packages over 50lbs are not eligible for any type of claim if items are damaged or missing.
- Late Acceptance Fee (not a guarantee): $15.00/ per item
- USS reserves the right to deny any package not received by the specified deadline date
Accepting the terms and conditions at checkout indicates to USS that you consent for any *applicable* fees to be charged to the card on file automatically.
We will contact you personally if there are any problems with the card on file.
Insurance
USS offers a basic insurance policy that provides coverage for loss or damages up to $100.00 per order while is USS's possession. The Customer agrees that USS will not be held liable for damage to their belongings after delivery has occurred.
USS also offers customers the choice to enhance their insurance coverage with an additional option priced at $19.99. This option increases the coverage value to $1,000 per order, respectively. USS highly advises customers to consider purchasing additional insurance if the value of their belongings exceeds $100.00 for the order. If no additional insurance is purchased by the Customer, the Customer agrees that the released value of the entire order is no greater than $100.00 and that USS’s liability is limited to $100.00 per order. The insurance policy does not provide coverage for certain items, including taxes and shipping costs related to the purchase of any item, jewelry, collectibles, cash, items of intangible value, metal or plastic shelving that has not been disassembled, extremely fragile items such as mirrors, improperly packed items (such as TVs and mattress pads that have not been properly packed or covered, and/or loose items not securely packed within a box) , unboxed TVs, unboxed monitors, and any damage caused by liquid or force majeure. Additionally, any box, tote, trunk, duffel bag, or suitcase that exceed the 50lb weight limit are not eligible for coverage or reimbursement from USS.
USS provides only coverage which is secondary to Customer’s primary coverage which is his or her homeowner’s or renter’s insurance (or that of his or her parents). USS makes no representation concerning the adequacy of its insurance coverage or coordination of its insurance coverage with that of Customer. Coordination of insurance coverage is solely the responsibility of Customer. The Customer agrees to first claim any loss against any insurance carried by the Customer or the Customer’s parents, if available. The Customer will make claims against USS only after exhausting other areas of coverage.
To the extent that the Customer does not obtain insurance coverage for the full value of his personal property stored or shipped with USS, the Customer hereby agrees to assume all risk of loss, including damage or loss by burglary, fire, rust, water, changes in temperature, fumigation, vermin or other insects, or vandalism. USS and its employees, authorized representatives, agents, and affiliates will not be responsible for, and the Customer hereby releases from, any loss, liability, claim, expense, damage to property or injury to persons that could have been insured (including without limitation any loss arising from the active or passive acts, omission or negligence of USS or its agents, affiliates, authorized representatives and employees).
In the event of damage, it is essential to provide evidence of physical damage to the exterior of the box or packaging. Please note that USS cannot be held responsible for any concealed damage to items within a crate, trunk, or other casing if there is no physical damage to the exterior of the package. It is important to understand that damage solely to the exterior of the box, trunk, or casing does not automatically imply liability on the part of USS. Upon receipt of items at our facility, photographs are taken to document any visible damages. If a student or parent identifies that an item has been damaged, it is advisable to report the issue to the respective shipping provider to seek potential reimbursement.
The claims window begins as soon as the student receives the items in hand.
Ownership of Property
The Customer has represented and warranted to USS that he/she is the legal owner or in lawful possession of the property and has the legal right and authority to contract for services of all of the property tendered to USS.
Abandonment
Customer agrees to pay USS for all charges and fees relating to the service, prior to the delivery of the items. USS reserves the right to hold items until payment for service has been received. If payment is not received within 30 days of the receive by deadline date, USS receives the right to assume ownership of the item(s). USS reserves the right to donate any item after 30 days of taking ownership.
Customer agrees to pay USS for all charges and fees relating to any delayed payment, failed deliveries and/or further storage and shipping costs.
