Refunds are deducted $20 per week, regardless of if the student used the service or not. Spring Semester Laundry Programs are automatically rebilled the first week of January unless our office is contacted in advance to cancel.
Laundry Service
Laundry is a weekly service that is available for pick-up or drop-off every Monday and Thursday. Students are limited to 1 drop-off of up to 20lbs of laundry per week. After the student has dropped off their laundry, it will be washed, dried, folded, and made available for pickup on the next scheduled date. If the student misses their pick-up date, they will be required to wait until the next scheduled date to pick up. USS will provide the customer with their own laundry bags and identification cards. Each laundry bag holds up to 20lbs of laundry. These bags are the only approved bags for our laundry service and USS reserves the right not to pick up items that are not in these bags but may decide to pick up such items at its sole discretion. The customer agrees not to include any of the following that is in or attached to any of the items to be cleaned or inside any of the customer’s laundry bags: (i) non-washable items, (ii) items that are labeled for handwashing and/or dry-cleaning only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of USS or its customers. USS is not responsible for, and shall not pay for, any loss, damage, or theft of items left unattended by the customer for pickup or delivery. Refund will decrease by $20/per week that the service was available, regardless of service use.
Garment Care
USS will use reasonable efforts to maintain a high-quality cleaning service. USS accepts no liability for damage due to normal cleaning of items without care instructions and accepts no liability for items treated in accordance with the care labels or other instructions provided. USS accepts no liability for “special care” items that require special attention to be cleaned or that do not have care instructions. USS is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. USS reserves the right to refuse to clean any garment. USS does not guarantee the removal of all stains. USS will have its cleaning service re-clean items that, at its sole discretion, were not properly cleaned and have not been worn since they were cleaned. USS is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags.
Loss or Damage
In the rare instance that your garment is lost or damaged by USS, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but USS, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), USS may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is $200. We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.
Missing or damaged items must be reported to us within three (3) days or within a reasonable amount of time of delivery of the item(s). If you believe that USS is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after seven (7) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion.
