Commonly Asked Question:
- Do you provide the boxes?
No, we do not provide shipping boxes or labels. You must use your own boxes, suitcases, or duffle bags, ideally sized 18x18x18 and double-layered. Each box/item must weigh under 50lbs. - What if the box or item weighs over 50lbs?
Boxes over 50lbs will incur a $75 fee, plus the $55 receiving cost, and are ineligible for claims with USS. - Do you provide labels?
Each box must have two labels: your own shipping label (FedEx or UPS) and a customer identification label provided by USS. Boxes lacking both labels risk rejection and return to sender. - What is a customer identification label?
This label, provided by USS, must be on each box alongside your shipping label. It enables us to identify delivery locations on campus and includes the shipping address to be used for your label with UPS or FedEx. - How do I get the customer identification label?
The customer identification label will be made available on a designated date, which you can find on the calendar below. It will be sent to you via email, along with detailed instructions for your reference. - What if my package arrives after the deadline?
Late packages will be rejected and returned to sender without exception. - What if I don’t have my fall housing info yet?
Orders with incomplete housing information are not guaranteed to be in the room before move-in. You may place an order using a “?” in the hall and/or room section, but please email us to update this information once you have it. - Can I drop my packages off to you instead of shipping them via UPS or FedEx?
We do not allow parents or students to drop items off. No exceptions. - What if I ship more or less than I registered for?
After the deadline has passed, we will process charges or refunds based on the number of packages received. Should we not receive any boxes from you, a full automatic refund will be issued after the deadline which can be viewed below. - Can I use your service if I am living off-campus?
This service is not available to off-campus students, including some Greek houses. Contact USS for clarification before ordering. - Can I ship directly from a store?
Boxes cannot be shipped directly from third-party vendors, including Target, Bed Bath & Beyond, Walmart, and Amazon. This is due to the requirement that each box must display our USS customer identification labels. Unfortunately, large retailers typically do not affix our labels to the packages they send.
Calendar:
