These terms and conditions apply to the following move-ins:
- Assisted/Cruise Ship Move-in
- Assisted Plus Move-in
- Express Move-in
- Traffic Management
Insurance/Claim
In the even that any item(s) are missing during a move-in, USS will open a claims process for any items reported as damaged or lost. Please note that any claims made after the 48 hour time frame of the student moving in will not be accepted. Additionally, USS offers secondary coverage to supplement your primary homeowner's or renter's insurance (or that of your parents). Please be aware that USS's liability is limited to $1,000.00 per student if reported within the 48-hour move-in deadline. USS does not reimburse for taxes or shipping costs associated with any item.
If you are submitting a claim for damaged items, please ensure to include photos showing the damage. Failure to provide photos may result in the denial of your claim. For a claim valued at $300.00 or more, proof of purchase will be required. Not providing proof of purchase may lead to the potential denial of your claim.
If any items are damaged, we require visible physical damage to the exterior of the box or packaging. USS cannot be held responsible for hidden damages within crates, trunks, or other casings unless there is evident damage to the exterior of the package. Please note that damage to the box, trunk, or casing does not automatically imply liability on the part of USS.
USS does NOT cover the following if reported in a claim: jewelry, collectibles, cash, or items of intangible value.
Missing or damaged items must be reported to USS within two (2) days of delivery/move-in. The claims window begins as soon as the student moves in. Any claims reported after 48 hours, will be denied.
Did you know?
Most homeowner's or renters' insurance covers students' damaged or lost items while living on campus. USS makes no representation concerning the adequacy of its insurance coverage or coordination of its insurance coverage with that of the Customer. Coordination of insurance coverage is solely the responsibility of the Customer. The Customer agrees to first claim any loss against any insurance carried by the Customer or the Customer’s parents, if available. The Customer will make claims against USS only after exhausting other areas of coverage.
To the extent that the Customer does not obtain insurance coverage for the full value of his personal property stored or shipped with USS, the Customer hereby agrees to assume all risk of loss, including damage or loss by burglary, fire, rust, water, changes in temperature, fumigation, vermin or other insects, or vandalism. USS and its employees, authorized representatives, agents, and affiliates will not be responsible for, and the Customer hereby releases from, any loss, liability, claim, expense, damage to property, or injury to persons that could have been insured (including without limitation any loss arising from the active or passive acts, omission or negligence of USS or its agents, affiliates, authorized representatives and employees).
